Qualifications:
- Excellent verbal and listening skills
Experience as QA in a BPO industry is advantage- Has positive and enthusiastic attitude,
Has effective time management, problem-solving and good closing skills-
- A team player, resilient and persistent
_
Brief description of duties:_
- Listens to representatives live calls or recorded calls and uses a checklist to determine if representatives call handling is in accordance to QA standards and guidelines that include, but are not limited to,
how the call is answered,- how well the rep engaged the customer, how well the rep used available resources and rebuttals, whether or not the customers issue was resolved,
how the agent closed the call, adherence to script, branding the call, taking ownership of the call, avoiding dead airtime
- how the agent sounded during the entire call.
Identifies call handling problems and recommends solutions- Must be abreast with industry trends and best practices and effect same in various campaigns
Creates templates, report format relevant to the QA reports
- Perform any other job-related duties requested by the Quality Manager or any person authorized to give instructions or assignments.
Job Type: Full-time
Pay: Php16,
- 00 - Php18,000.00 per month
Benefits: - Paid training
Schedule:
Monday to Friday
Supplemental Pay:
* Overtime pay
Application Deadline: 07/26/2024
