Quality Assurance Analyst (Call Center)

NV Group (NVG) is a Financial & Legal Services Group with offices in Pasig, Manila, Sydney & Melbourne, Australia and Auckland, New Zealand. NVG offers credit management, debt collection and legal services to companies such as AGL, Telstra, EA and more.

NVG promotes a family oriented environment, work life balance and are composed of tenured employees.

• Role:

The Quality Assurance Analyst is responsible for monitoring and evaluating collection calls/transactions, delivers feedback to Team Leaders and Managers for continuous improvement and support on a timely manner.

• Qualifications:

Graduate of any Bachelor's Degree.

• With two (2) years experience as a Quality Assurance Analyst in a Call Center/BPO Setting.

Customer Service, Sales or Collection background is an advantage.

• Exposure in handling Australian Account is a plus.

Excellent Interpersonal Skill.

• Good oral and written communication skill.

Results-driven, flexible, confident and with a positive demeanor.

• Able to work independently, can multi-task and can work under pressure.

Proficient in Microsoft Office Applications (MS Excel, MS Word, MS Powerpoint, MS Outlook).

• Can start immediately.

Job Types: Full-time, Permanent

Pay: Php28,

• 00 - Php30,000.00 per month
  
  Benefits:
• Company Christmas gift

Company events

• Health insurance

Opportunities for promotion

• Paid training

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Holidays

Monday to Friday
Supplemental Pay:

• 13th month salary

* Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• QA: 2 years (Required)

Application Deadline: 08/01/2024
Expected Start Date: 08/05/2024