Job description:- Conduct audits of customer interactions to assess quality standards and compliance.
Provide coaching and constructive feedback to team members to enhance performance and productivity.- Develop training programs and materials to support continuous improvement in quality metrics.
Collaborate with operations and training teams to implement quality assurance measures and best practices.
- Analyze data and metrics to identify trends and areas for improvement.
Drive initiatives to improve overall service quality and customer satisfaction.- Monitor and report on performance metrics, highlighting achievements and areas needing improvement.
Foster a culture of excellence and accountability through effective leadership and mentorship.
Proficiency in Excel, Word, and PowerPoint is required.
- Strong analytical skills with the ability to interpret data and trends.
Ability to coach and develop team members to drive quality work and production.- Excellent communication and interpersonal skills.
Proven experience in quality assurance, performance management, or a similar role within the BPO industry.
- Ability to coach and develop team members to drive quality work and production.
Proficiency in using quality monitoring tools and software.Must be amenable to work onsite in Legazpi.
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Job Type: Full-time
Pay: Php21,- 00 - Php32,000.00 per month
Supplemental Pay: - 13th month salary
Ability to commute/relocate:- Legazpi City, Albay: Reliably commute or planning to relocate before starting work (Required)
Experience:
QA: 1 year (Required)
