About Us:The word
ECLAT means
Brilliance in French.
As a provider of comprehensive healthcare support services that include medical coding, medical billing, and healthcare revenue cycle consulting, our goal is to live up to our name by crafting business partnerships that work brilliantly in a symbiotic nature. ECLAT acts as an extension of our client's teams to help them meet and exceed operational goals and collaborate to successfully navigate the challenges of today's healthcare industry.
The Quality Analyst for the Patient Services Team is responsible for ensuring the highest quality of service is delivered to patients. This role involves monitoring, evaluating, and improving the patient service processes to enhance patient satisfaction and operational efficiency. The Quality Analyst will work closely with the Patient Services Team to identify areas of improvement, develop strategies, and implement best practices.
Quality Monitoring: Conduct regular audits of patient interactions and service processes to ensure adherence to quality standards.- Performance Analysis: Analyze performance metrics and patient feedback to identify trends, issues, and areas for improvement.
Process Improvement: Collaborate with the Patient Services Team to develop and implement strategies for process enhancement.
- Training and Development: Provide training and support to team members to ensure they understand and adhere to quality standards and procedures.
Reporting: Prepare detailed reports on quality metrics, audit findings, and improvement initiatives for management review.- Compliance: Ensure all patient services processes comply with relevant regulations and standards.
Feedback Management: Develop and maintain systems for collecting and analyzing patient feedback.
- Collaboration: Work closely with other departments to ensure a seamless patient experience and address any service-related issues.
Education: Bachelor's degree in healthcare administration, business administration, or a related field.
- Experience: Minimum of 2 years experience in quality assurance or a related role, preferably in a healthcare setting.
Must be amenable to work onsite in 5th Floor Central Bloc Corporate Center 1 Block 10, Geonzon Street, Cebu IT Park Barangay Apas, Cebu City.
Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills.
Proficiency in data analysis and reporting tools.
- Ability to work independently and as part of a team.
Detail-oriented with a strong focus on quality.- Knowledge of healthcare regulations and standards is a plus.
- Additional Skills (Preferred but Not Required):
Certification in quality assurance or a related field.- Experience with Six Sigma or other process improvement methodologies.
Familiarity with patient services software and systems.
Analytical Thinking: Ability to analyze data and identify trends and patterns.
- Attention to Detail: High level of accuracy in work and thoroughness in completing tasks.
Communication: Clear and effective communication with team members and stakeholders.- Problem-Solving: Proactive in identifying issues and developing solutions.
Collaboration: Ability to work effectively with various teams and departments.
Job Types: Full-time, Permanent
Pay: Php25,
- 00 - Php30,000.00 per month
Benefits: - Company Christmas gift
Company events Opportunities for promotion
- Promotion to permanent employee
Schedule:
Evening shift Rotational shift
Supplemental Pay:
Performance bonus
Ability to commute/relocate:- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
Experience:- Quality Analyst: 3 years (Required)
Willingness to travel:
100% (Required)
