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Functional Roles & Responsibilities:
Complete quality certification prescribed by Quality Team
Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
Provide aid in facilitating or co-facilitating coaching and feedback session with agents
Consolidate quality data and maintain the internal Quality Dashboard
Provide data and root cause analysis on audited calls
Qualifications:
At least 1-2 years QA background in a call center environment, handling a Financial Account
Amenable to work ON SITE at Antipolo and on a shifting schedule
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Date Posted: 29/10/2024
Job ID: 98431055
