Quality Analyst

Are you thrilled about delivering outstanding customer service We're looking for a vibrant Quality Analyst to join our team in Taguig!

• Your Key Responsibilities:

Check and test customer interactions to ensure we've met quality standards.

• Provide feedback and coaching to improve the team's performance.

Collaborate with team leaders to develop and put in place improvement strategies.

• Needed Qualifications:

We prefer candidates with a college degree, who should have relevant experience in education, communication, or quality assurance.

• You must have extensive knowledge of Microsoft Office.

You need to have knowledge and experience in a contact center.

• Perks You'll Enjoy:

Competitive salary of PHP 35,

• HMO

Night Differential Pay

• Paid Time Off

Thirteenth Month Pay

• Government-mandated benefits.

• Ready to elevate your career

If you're a dedicated professional ready for a new challenge, we invite you to be part of our team. Hit the Apply Now button.

Job Type: Full-time

Pay: Up to Php35,000.00 per month

Benefits:

• Additional leave

Company Christmas gift

• Company events

Health insurance

• On-site parking

Opportunities for promotion

• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Overtime pay

• Yearly bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 2 years (Required)

Call Center/BPO: 1 year (Required)

Location:

• Taguig City (Preferred)

Expected Start Date: 07/15/2024