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Dempsey Direct Hire Employment Management

Quality Analyst - Healthcare

Dempsey Direct Hire Employment Management
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Taguig, Philippines
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Job Description

Essential Functions/Responsibilities

  • Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics
  • Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs
  • Performs Monitoring and provides feedback to the Management Team and to the Client
  • Provides coaching and mentoring to analysts in order for them to improve on their performance and the attainment of their metrics
  • Participates and coordinates in Quality Calibration Sessions with the clients and the management team
  • Adhere to all HIPAA guidelines and policies

More Info

Industry:Other

Function:Management

Job Type:Permanent Job

Skills Required

Mentoring
Policies
Monitoring
Standards
Feedback
coaching
customer requirements
Performance
metrics

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Date Posted: 26/06/2024

Job ID: 83144477

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