Quality Analyst

URGENT REQUIREMENT

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ROLE: Quality Analyst

Location: MOA, Pasay, Philippines.

Salary: PHP PHP 30,000 max basic

Project: Healthcare / Clinical Services Language: English (Filipino) Joining

Date: ASAP or 12th August, 2024

Headcounts: 14

Must Have: at least 1 year Quality Analyst experience, Knowledge of quality assurance, process improvements in the BPO industry

Basic FunctionMonitoring of transactions as per process guidelines Conduct call quality coaching to the associates

Essential FunctionsProviding event-based and frequency-based feedback. Collecting and analyzing trends and patterns Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance. Participating in team huddles and providing brief on Quality performance in the process. Brief new agents joining the process and explain how the quality functions operates in the process. Co-ordinate all process improvement initiatives. Primary Internal Interactions

Below outlines the interactions within the company Work with the Process Management Team in coming up with initiatives to help improve associates and site performance.*

Job Type: Full-time

Pay: Up to Php30,

• 00 per month
  
  Schedule:
• Evening shift

Experience:

• Quality management: 1 year (Preferred)

Language:

• English (Preferred)

Expected Start Date: 08/12/2024