Requirement- Should have at least 1 year in Quality Analyst experience.
Knowledge of quality assurance, process improvements in the BPO industry.- Amenable to work on-site at MOA, Pasay, Philippines.
Monitoring of transactions as per process guidelines.- Conduct call quality coaching to the associates.
Providing event-based and frequency-based feedback.
- Collecting and analyzing trends and patterns.
Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance.- Participating in team huddles and providing brief on Quality performance in the process.
Brief new agents joining the process and explain how the quality functions operates in the process.
- Co-ordinate all process improvement initiatives.
Job Type: Full-time
Pay: Php29,
- 00 - Php30,000.00 per month
Application Question(s): - How many years of Quality Analyst do you have
* How many years of BPO experience do you have
