We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Quality Analyst to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
Assess and rate inbound and outbound calls according to company quality standards.
Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
Provide concise feedback with advisable reply and valuable action plan.
Consolidate agent scores and draft daily, weekly and monthly report.
Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements:
Bachelor's Degree holder.
With at least a year of relevant experience QA.
A strong background in call audits, assessing and rating inbound and outbound calls according to company quality standards.
With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.
