About the Client:
Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines. Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Responsibilities:
- Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
Will partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies- Will develop methods for evaluation of program effectiveness
Will prepare program reports
- Will perform other duties and/or special projects as necessary
Draft quality assurance policies, guidelines, and procedures- Interpret and implement quality assurance standard
Identify training needs and organize training interventions to meet quality standards
- Ensure ongoing compliance with quality
Evaluate employees through call listening, side-by-side, live monitoring
Requirements- Must have at least one year of experience in Quality Assurance within the BPO industry
Must be amenable to work in shifting schedule
- Must be amenable to work onsite at our office located in Cebu Business Park
Benefits
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Job Type: Full-time
Pay: Php23,
- 00 - Php25,000.00 per month
Benefits: - Additional leave
Company events Life insurance
- Opportunities for promotion
Promotion to permanent employeeSchedule: Monday to Friday
Supplemental pay types:
Performance bonus
Experience:
Quality Assurance in BPO setting: 1 year (Preferred)
