ROLE: Quality Analyst, Assistant Manager
Location: Alabang & MOA Pasay, Philippines.
Salary: PHP 47,000 max basic
Target Industry: Financial, Telco or Banking
Language: English (Filipino)
Joining Date: ASAP
Headcounts: 1
Must Have: Must have at least 2 years Quality Analyst experience in Financial, telco or banking, Must have at least 6 months QA Supervisory experience, Background in Quality Tools and concepts (QPE Orientation, Quality Core Skills Training),
Basic Function
Brief Job Description:- Ensure Timely Incubation of QCAs in allocated Processes and ensuring QC deliverables (Evaluations, reporting, feedback, reporting etc.) targets are met
Assist in set up Quality Compliance function for business processes in coordination with Operations and/or migrations team
- Timely and accurate reporting of the internal rating on the SLA parameters and Quality performance
Work closely with Customer Experience team to drive improvement C-Sat and soft skills- Actively work with GB/BB to identify improvement areas and/or in improvement projects on initiatives like AIM
Train/Mentor QCAs on Quality Tools and concepts (QPE Orientation, Quality Core Skills training)
Competencies Required:
Ability to develop and motivate a team- Ability to communicate effectively to a variety of audiences
Ability to provide and support a vision and direction
- Ability to work in a continually challenging environment
Understanding of end-to-end processes and appreciation of critical parameters- Knowledge of MS Office Excel, PowerPoint, Word
Good written and verbal communication skills
Eligibility Criteria:
- Candidate must have a QA supervisory experience for at least 6 months and above
Job Types: Full-time, Permanent
Pay: Php47,
- 00 per month
Application Question(s): - what nationality are you
How many years of experience as a Quality Analyst in a BPO Company- How many years of experience in a BPO company (also mention the BPO Company name)
Do you have at least 6 months QA Supervisory experience
- The job location are Alabang & MOA Pasay, which do you prefer
The salary is fixed not negotiable, the salary the max salary is PHP 47,000 basic, are you okay with it
You will be contacted via Viber by HR - Purvi to schedule your interview, are you on Viber
