QA Specialist

Be a part of our fast-growing team and unchain all the possibilities!

• What is your mission

We are seeking a Quality Assurance Specialist who will support both the Clients and the Support Team in achieving performance excellence. You will be responsible in ensuring the compliance of employees to set standards (i.e. cadence, policy, process, best practices, etc.). You will also create targeted QA/Training interventions to bridge performance gaps.

You will provide the best service to our partner brands by performing these tasks:

_Performance Gaps Analysis_

• Randomly audits the compliance of identified client accounts and/or support departments to set standards and processes

Gathers data and analyze trends

• Conducts discussions and presentations of audit findings and/or performance insights based on data/trends to concerned employees and/or department heads

Prepare correct and reliable tools to measure compliance and/or performance

• Build and/or revise databases and useful records management process

Prepare and submit (high-level and detailed) quality audit reports and/or performance reports

_Intervention Management_

• Ensure the effective and efficient facilitation of intervention/s to concerns and areas for improvement

Identify and recommend capability building and process improvement interventions based on the data and trends

• Monitor implementation of interventions that will address performance gaps

Screen possible qualified employees that can serve as resource person/coach based on the needs of the employees and/or department

• Coordinate with resource person/s for the implementation of the intervention

Evaluate the effectivity of the intervention facilitated

_Training and Coaching Support_

• Deliver identified competency building activities based on the directions set

Conduct training needs analysis to identify the opportunities of the department

• Design and develop training and/or coaching decks and materials

Evaluate the effectivity of the training or coaching session facilitated

• Conduct follow-through sessions

Ensure accurate, timely, and efficient analysis of employees capabilities

• Who are we looking for

Graduate of any 4-year course

• 3 years of solid experience in QA in a BPO set-up

Preferably with 2 3 years experience in Training

• Excellent oral and written communication skills

Has strong data mining and analytics skills

• Proficient in various computer software programs; Excellent skills in Excel

Can build database and QA tools

• Can create processes and policies

Strong training and presentation skills

• Has strong organizational and interpersonal skills

Able to multitask

• Has strong problem-solving and project management skills

Can work with minimal supervision

• Company Perks:

Above-industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

Free learning and development courses for your personal and career growth

• Dynamic company events

Opportunities for promotion

• Free meals and snacks

Job Type: Full-time

Benefits:

• Health insurance

Opportunities for promotion

• Staff meals provided

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary

Experience:

• QA in BPO: 3 years (Required)

Training: 2 years (Required)