Job Description:
We are seeking a detail-oriented QA Engineer - Salesforce to ensure the quality and reliability of our Salesforce platform, including customizations and integrations. You will collaborate with cross-functional teams, including business stakeholders, to gather requirements and define testing strategies that align with our business goals. This role requires working closely with Salesforce admins, developers, and business analysts to deliver high-quality Salesforce solutions that enhance user experience and support critical business processes.
Key Responsibilities:
- Requirement Gathering & Stakeholder Collaboration:
- Work closely with business stakeholders and users to understand their requirements, translating business needs into clear and actionable test cases.
- Partner with Business Analysts to review user stories, functional requirements, and acceptance criteria to ensure comprehensive test coverage.
- Provide feedback on requirement clarity and feasibility from a testing and quality assurance perspective.
- Participate in requirement discovery sessions with stakeholders to identify potential edge cases and ensure the system meets user expectations.
- Test Planning & Strategy:
- Develop and maintain a robust test strategy encompassing all Salesforce features, customizations, and workflows (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Design and implement test plans that ensure Salesforce functionality aligns with business requirements and stakeholder expectations.
- Create reusable, detailed test cases based on business and technical requirements, ensuring complete test coverage.
- Manual & Automated Testing:
- Perform manual testing for Salesforce functionalities and custom workflows, ensuring user stories and business requirements are thoroughly validated.
- Implement and maintain automated test frameworks using tools like Selenium, Provar, or TestNG for regression testing and continuous integration.
- Execute performance and scalability tests to ensure Salesforce operates efficiently under different usage conditions.
- Cross-Functional Collaboration:
- Work closely with Salesforce developers, administrators, and the QA team to understand customizations and integrations, ensuring proper test coverage.
- Support User Acceptance Testing (UAT) by guiding business users and stakeholders through the testing process, and ensuring the system meets their requirements.
- Collaborate with project managers and product owners to review project timelines and align testing efforts with release schedules.
- Integration & API Testing:
- Test Salesforce integrations with third-party systems using API testing tools like Postman or SOAP UI, ensuring accurate data exchange between systems.
- Validate the end-to-end functionality of complex integrations across platforms and business processes.
- Release Management & Patch Testing:
- Participate in testing Salesforce's regular releases, ensuring new features are compatible with current business processes and customizations.
- Test security patches and bug fixes to ensure stability and risk mitigation before production deployment.
- Test Environment Management:
- Manage Salesforce sandbox environments for testing, ensuring consistency with production data and system configurations.
- Implement data masking techniques to ensure the security and privacy of sensitive customer data during testing.
- Test Reporting & Documentation:
- Create and maintain documentation, including test cases, test plans, and test results, to ensure traceability and clarity throughout the testing process.
- Track and report key quality metrics such as defect rates, test coverage, and issue resolution status to stakeholders and senior management.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in Quality Assurance, with a focus on Salesforce platform testing.
- Experience in requirement gathering and translating business requirements into test cases.
- Strong understanding of Salesforce architecture, including custom objects, triggers, workflows, and integrations.
- Proficiency with manual and automated testing tools, especially for Salesforce (Provar, Selenium, TestNG).
- Hands-on experience with API testing tools like Postman, SOAP UI, or similar.
- Familiarity with CI/CD pipelines and tools like Jenkins or GitLab for automated testing integration.
- Excellent communication and collaboration skills, with the ability to work closely with technical and non-technical stakeholders.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications:
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Platform Developer I).
- Experience with Provar or other Salesforce-specific automated testing tools.
