Public Relations Officer I (Online Media and Customer Care Officer)

Public Relations Officer I (Online Media and Customer Care Officer)

• (Contract of Service)

• The Philippine Veterans Affairs Office (PVAO) highly encourages all interested and qualified applicants including persons with disability (PWD), members of indigenous communities, and those from any sexual orientation and gender identities (SOGI). PVAO complies to the Equal Opportunity Policy (EOP) that no person with disability shall be denied access to opportunities for suitable employment. A qualified employee with disability shall be subject to the same terms and conditions of employment and the same compensation, privileges, benefits, fringe benefits, incentives or allowances as a qualified able-bodied person.

• PLACE OF ASSIGNMENT:

Philippine Veterans Affairs Office Compound, Camp General Emilio Aguinaldo, Quezon City

• QUALIFICATIONS:

• Educational Background:

Bachelor's degree relevant to the job

• Eligibility:

None required

• Work Experience:

None required

• Training:

None required

• SKILLS/COMPETENCIES:

• Professionalism
  

• Social Media management skills
  

• Good communication skills
  

• Analytical and multitasking skills
  

• Attention to details
  
  
• JOB DESCRIPTION/FUNCTIONS:

a. Manage and oversee the PVAO's official website and Facebook page, ensuring he availability of up-to-date content and information on veterans affairs and PVAO's services;

b. Responds to queries, comments, and complaints of clients lodge through the PVAO Facebook page;

c. Manages the PVAO official e-mail address [Confidential Information] by responding to e-mail concerns of veterans, stakeholders, and clients;

d. Assist in generating a quarterly analysis of PVAO's FB Engagement and Customer Satisfaction Analysis report, which shows how concerned divisions of PVAO acted and resolved the complaint filed;

e. Assist in consolidating quarterly the Client Satisfaction Measurement (CSM) survey forms received by Frontline Divisions from walk-in claimants;

f. Assist in tabulating, documenting and processing statistical data of the queries and complaints received by PVAO from different feedback mechanisms;

g. Assist in designing and implementing social media strategy and create a Social Media Content Calendar which can be used in planning and scheduling online posts and content;

h. Perform other task that may be assigned from time to time by immediate supervisor.

• To be assigned at the Office of the Administrator Public Affairs Office

• Interested and qualified applicants are requested to submit the following documents upon application:

(Please follow the order of tabbings as indicated below upon submission of the hard copies of your documents).

• (TAB A) Application Letter (addressed to _Ms. Mariciel E. Estacio, MNSA, Chief, Human Resource _

_Development Division_)

• (TAB B) Duly accomplished and notarized Personal Data Sheet(CS Form No. 212, Rev. 2017). Kindly make sure that the additional page/s of the Work Experience Sheet and a 3.5 cm. X 4.5 cm. ID picture (passport size) taken within the last 6 months are included.

• (TAB C) Authenticated certificate of CSC eligibility or equivalent eligibility/license _(if applicable)_

• (TAB D) Copy of academic transcript of records

Kindly submit soft copies through this email _[HIDDEN TEXT]_

With proper subject as follow:

• Please note that applications with incomplete requirements will not be processed.

Job Type: Full-time

Pay: Php25,000.00 - Php27,000.00 per month

Benefits:

• Free parking

Opportunities for promotion

• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Yearly bonus

Application Question(s):
Do you have a civil service eligibility