We are completely remote. You choose your favorite spot to work and help customers every day. It's all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you'll never feel isolated or alone.
We're interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.
Responsibilities:
1-2 Years experience as a customer service agent in the contact centre/BPO industry
Maintain a positive, empathetic and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through online portals/systems
Acknowledge and resolve customer complaints.
Serve as product expert to support customer needs
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Provide amazing customer service!
Requirements:
Fluent in English, both written and spoken.
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
1-2 years of experience in Customer Support
Experience in handling E-commerce/Saas businesses is a plus
Experience working remotely is a plus
Have handled customer support needs of US/UK clients
Has great problem solving skills
Can work with minimum supervision
Open to working in shifts
Has a conducive remote working environment
Has a stable internet connection, hardware and power with backups in case of outages
Amazing personality!
System Knowledge/Experience:
Zendesk
Gorgias
LiveChat
Shopify
Hubspot
HelpScout
Equipment:
8gb RAM and Core i3 above or equivalent processor (required)
Stable internet connection - 15 +mbps
Has a stable internet connection, hardware and power with backups in case of outages
8gb RAM and Core i3 above or equivalent processor (required)
Stable internet connection - 15 +mbps
Has a stable internet connection, hardware and power with backups in case of outages
Important upon sending your application, please accomplish this personality test:
Please complete the BWD assessment.
This assessment helps us understand the talents and abilities of our team and potential candidates, aiding in team decisions and personal development. If you are a job candidate, you will receive a Job Strengths Report to help with your career decisions.
The assessment takes about 25 minutes and must be done on a laptop or desktop computer. Please answer honestly and avoid interruptions.
To begin, click on this link: Start BWD Assessment
IMPORTANT: Please send me your BWD PDF file copy upon completion. For technical support, contact [Confidential Information].
Feel free to reach out if you have any questions.
Employment type
Part-time
Department
Customer Service
Location
Philippines/Metro Manila/Manila
