We are completely remote. You choose your favorite spot to work and help customers every day. It's all up to you. Though we are scattered worldwide, we keep in touch with everyone daily so you'll never feel isolated or alone.
We're interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.
JOB DESCRIPTION
Address incoming customer support through Gorgias (Post Sale, Exchanges, Product Inquiry). Processing returns by providing return labels generated by the system. Level 1 technical support of connection issues with the camera.
Requirements
Gorgias and Shopify Experience
1-2 Years of Customer Service Experience, Tier 1 Technical Support Experience
Responsibilities
Effective communication - Ability to communicate to customers in a professional but fun manner.
Technical Aptitude- Able to provide Tier 1 technical support and Troubleshooting
Data-Driven person
Sticks to policy person but knows how to add humanity to each situation
Someone who speaks up, as long as respectful
Must be available to work days, evenings, weekends, and holidays - as needed - to meet the demands of the department and our customers.
Must have the flexibility to work overtime on short notice - as requested - by the management team.
Must have a history of good attendance.
NOTE: The training period is 8 hours a day throughout the training duration
Employment type
Part-time
Department
Customer Service
Location
Philippines/Metro Manila/Manila
