Position Description
The Manager Consulting Expert Project Transition Manager is responsible for overseeing the transition of projects from the development or implementation phase to operational status. This role involves coordinating activities across various teams to ensure a smooth handover and minimize disruption to services. The Project Transition Manager will lead the planning and execution of project transitions, ensuring that all project deliverables meet quality standards and are aligned with organizational objectives.
Your future duties and responsibilities
Your main responsibilities as Manager Consulting Expert Project Transition Manager, but not limited to the following:
- Transition Planning: Develop and implement transition strategies, timelines, and processes to facilitate the smooth transfer of projects into operational environments. Conduct post-transition reviews to assess the effectiveness of the transition process.
- Stakeholder Coordination: Collaborate with project teams, IT, and business units to align resources and ensure effective communication throughout the transition process.
- Risk Management: Identify potential risks and challenges associated with transitions and develop mitigation strategies to address them.
- People Management: Lead and manage the project transition team, providing direction, guidance, and support to achieve performance goals and objectives. Hire, train, and develop staff to build a skilled and motivated workforce capable of delivering high-quality services.
- Performance Monitoring: Establish metrics to evaluate the success of transitions and make recommendations for continuous improvement.
- Documentation: Ensure all necessary documentation is completed and maintained, including process guides, user manuals, and transition reports.
- Project Management: Create project plans, status reports, and other project management deliverables to track progress, milestones, and deadlines for project delivery initiatives.
- Personal Development: Engaging in continuous learning and professional development activities to enhance skills, transition knowledge, and stay abreast of changes in the field. This might include attending conferences, workshops, or pursuing certifications.
- These descriptions are intended to outline the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of a member as classified. All members may be required to perform duties outside of their normal duties from time to time, as necessary.
Other responsibilities include:
- To work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Follow agreed escalation procedures.
- To come in on time and on scheduled shift and breaks assigned by people manager.
- Advise people manager of planned/unplanned leaves as below or depending on the engagement's policies.: Vacation leave - at least 2 weeks in advance of planned leave date. Sick leave - at least 2 hours prior to the start of the shift.
- Maintain quality standards in accordance with agreed metrics.
- Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
- To submit necessary delivery reports.
- Ensure feedback is given to people manager if potential issues are detected.
- Ensure feedback is given to the people manager if process improvement measures can be implemented.
- Ensure attendance at planned meetings.
- Understand and exemplify the CGI Competencies and Leadership Competencies.
Required Qualifications To Be Successful In This Role
Education and Experience:
- At least a vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.
- Minimum of 2 years experience in a managerial or leadership role, ideally managing a team of project transition coordinators or similar positions.
- Experience working at a service desk or customer support environment, with a clear understanding of service delivery and customer interaction.
- Willing to work in a shifting schedule when needed (ex. Night shift, weekend shift, holidays, 24/7 Support).
- Willing to work 100% onsite when needed.
- Willing to work in OWS Mckinely Taguig or Alpha Ortigas Site.
Skills, Knowledge, and Capabilities:
- Project Management
- Proficiency in project management methodologies and tools (e.g., Agile, Scrum, Waterfall).
- Understanding of the end-to-end project transition lifecycle, including planning, execution, and post-transition review.
- Knowledge of relevant industry standards, regulations, and best practices applicable to project transitions.
- Familiarity with the technical aspects of the projects being transitioned, including any relevant systems, tools, or technologies.
- Understanding of change management principles and practices to effectively manage changes during the transition.
- Risk Management
- Specialize in managing project risks and supporting the project manager
- Develop and maintain the risk register.
- Conduct detailed risk analysis and assessment.
- Coordinate risk response plans and strategies.
- Track risk mitigation efforts and report on progress.
- Provide risk management expertise and guidance.
- Issue Management
- Specialize in managing project issues and supporting the project manager.
- Maintain the issue log and track issues through resolution.
- Facilitate issue analysis and resolution planning.
- Coordinate actions to resolve issues and prevent recurrence.
- Report on issue status and resolution progress.
- Communication Skills
- Excellent verbal and written communication skills to interact effectively with various stakeholders.
- Ability to clearly present information, facilitate meetings, and prepare reports.
- Active listening skills to clearly understand project requirements, concerns, etc.
- Commitment to understanding and meeting the needs and expectations of stakeholders and clients.
- Customer-focused attitude and commitment to delivering high-quality service.
- Problem-Solving Abilities
- Strong problem-solving abilities to identify and address potential transition issues.
- Capability to analyze complex information and make data-driven decisions.
- Proactive in identifying issues and developing practical solutions during the transition process.
- Time Management and Organization
- Strong organizational abilities to handle multiple tasks, prioritize effectively, and manage time efficiently.
- Capability to adapt to changing project requirements and environments.
- Ability to manage and ensure accuracy in project documentation and deliverables.
- Ability to work efficiently under pressure.
- Teamwork and Collaboration
- Collaboration skills to work effectively with other stakeholders.
- Willingness to share knowledge and best practices with colleagues.
- Ability to escalate issues to higher-level support teams when necessary and collaborate on complex problem resolution.
- Contribution to a positive team culture through open communication, mutual support, and a focus on continuous improvement.
- Ability to lead and influence cross-functional teams to achieve transition goals and maintain stakeholder satisfaction.
- Continuous Learning and Adaptability
- Eagerness to learn and adapt to new technologies, tools, and processes in the Project Management environment.
- Willingness to pursue ongoing training and professional development opportunities.
- Adaptability to changes in workload, priorities, and stakeholder needs.
- Proactive attitude towards staying informed about emerging technologies and industry trends to improve service delivery.
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
