About Orkestra CommunicationsAt Orkestra Communications, we work in symphony to perform world-class customer experience for our global partners. Working together as one, we aim to deliver business harmony by executing on three key areas. Acquire, our demand generation & sales enablement processes help drive high-value engagements across various platforms. Manage, our customer success focused approach ensures delivery and adoption of all key projects. Transform, our finely tuned customer service mantra is something worth listening to. Working together as One. Orkestra.
Orkestra Communications is looking for a sales support manager for AT&T wireless business unit that is eager and excited to kick off their career and join our team. Our Service Delivery Team is looking for a wireless AT&T project manager to successfully coordinate and deliver all assigned orders which include generating contracts, pre-sales, activations, modifications to existing services, and cancellations. This includes the execution of multifaceted projects typically consisting of a set of closely related projects or associated activities. The wireless AT&T project manager position involves demanding levels of internal and customer communication via email, CRM and phone call. The primary objective is to provide excellent customer service, working smoothly with both internal and external Customers; ensuring on-time delivery in accordance with Customer and Company expectations.
- Managing the full delivery of Mobility services and ensuring time-sensitive deadlines are met.
Communicating with Management on the status of tasks and workflows; informing internal customers and setting accurate expectations.- Working with partners, customers to coordinate deliverables and validate billing details.
Managing the internal database systems to accurately reflect services
- Performing as a Level 1 escalation contact; propelling internal Teams after delayed or missed delivery of elements vital to project implementation, including line activation, device deliveries and application enablement.
Handling and resolving for Customers any issues that are escalated for Management attention.- Interfacing directly with the Customer to communicate resolution of escalated requests, on-going project status & issues and answers to questions. Communications will be made via email and/or regularly scheduled conference calls.
Managing and processing Salesforce Customer and Order records, including disconnect orders and cancellations.
- Creating and maintaining project work schedules, tracking customer requirements and translating customer requests into project deliverables.
Managing day-to-day project tasks for implementing Products and Services, from close of sale through hand-off to Customer Support.- Demonstrating proficiency in Service Delivery by managing multiple concurrent projects.
Coordinating other functional interaction to support implementations of projects.
- Monitoring work-flow requirements to meet timelines and quality expectations.
Demonstrating the ability to proactively prioritize requirements and effectively manage resources.- Maintaining Customer focus and a desire to work effectively across functions in a continuous improvement and dynamic environment.
Demonstrating initiative to anticipate requirements and act upon them before requested or required by the situation.
- Accomplishing a comprehensive understanding of Product and Service offerings.
Providing outstanding attention to detail.- Upholding a high level of communication skill, both written and verbal.
Performing other duties and responsibilities, as assigned.
- Must have an experience in Service Delivery/Implementation
Experience in mobility account is a plus
- Amenable to work nigh shift and on site
Amenable to work on Quezon Avenue QC
Job Type: Full-time
Pay: From Php28,- 00 per month
Schedule: - 8 hour shift
Fixed shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Service Delivery/Implementation: 1 year (Preferred)
Language:
* English (Required)
