Project Manager

Primary Responsibilities-:

• Outline project plan, including scope of work and resource requirements
• Outline project plans and manage delivery timeline to meet milestones
• Build effective trusted relationships with key business partners and acquired entities
• Manage delivery process & solutions ensuring customer needs are met and agreed upon outcomes are delivered within committed timeframes
• Prepare and communicate delivery status and progress to key internal partners and Senior Leadership, conducting regular update meetings to discuss outcomes
• Influence internal partners to take required actions as a result of project initiatives
• Understand and effectively navigate through the organization's eco-system
• Identify and weigh solution options including evaluating impacts, risks, & timelines
• Escalate issues appropriately, as risks are identified
• Understand technology functionality, standard operating procedures, common issues and solutions
• Consider technology implications in activities and project design
• Other operational excellence and continuous improvement duties as assignee

Required Qualifications-:

• 3+ years of experience preparing teams for support/operational readiness
• 2+ years of prior experience working in a customer facing / operations environment
• 2+ years of prior experience in a cross functional and matrixed environment
• 2+ years of experience working in a 2nd Level Desktop Support Environment
• 1+ years of prior experience driving or participating in large project or program implementations
• Thorough understanding of information technology procedures and practices
• Proficient with a range of general and specialized applications, software, and hardware used in the organization

Preferred Qualifications:

• Mergers and Acquisitions experience
• ITIL Foundations Certificate/Certification
• Experience leveraging Agile methodologies
• Experience in a service center organization
• Experience leading organizational change management (OCM) efforts