Job Description
About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Overview
As the Project Manager, Shared Services, you will play a pivotal role in enabling our target HR operating model by driving our People Shared Services (SSC) journey. You will project manage and rollout Shared Services for specific functional HR areas / geographies ensuring we deliver the project on time, on budget, with quality. This position offers unparalleled opportunities to leverage your expertise, develop your skills, and grow with a company dedicated to changing the way people eat, forever!
This role will report to the functional line manager: Transformation Lead, Berlin within the People Operations department and dotted line to the People SSC Lead in Manila.
What You'll Do:
Project Management:
Take end-to-end ownership of People SSC rollout for specific functional areas and/or geographies in cooperation with the wider Transformation team and local markets.
Manage project execution, resource planning, and drive efficiency and effectiveness.
Analyze data to identify trends, opportunities, and areas for improvement within the transformation program.
Build and enhance the blueprint for future transformation initiatives.
Stakeholder Management and Collaboration:
Coordinate key work streams across governance, process, performance, change (communications/training), and systems, ensuring proper governance and reporting.
Foster collaboration between local markets and People Teams, ensuring alignment and coordinated efforts together with the SSC Team
What You'll Bring:
Experience:
Proven experience in project management and change management within a global HR environment (minimum 3-5 years preferred).
Experience with SSC Transformation in a multinational company is a plus.
Demonstrated track record in planning, developing, and executing projects for People teams at multinational companies.
Skills:
Strong problem solving ability, capable of independently thinking through problems, and addressing them with realistic solutions
Excellent project execution skills, capable of managing multiple projects and priorities successfully to meet deadlines.
Strong communication skills with the ability to collaborate and manage stakeholders effectively.
Analytical abilities for data-driven decision-making and continuous measurement of success.
Strong change management skills, ability to actively listen, operate with empathy
Education:
Bachelor's or Master's degree in Business, Human Resources, or a related field.
Language:
Fluency in English is essential to the role.
Work set up:
Able to work hybrid
Able to work Central European Time Zone
Able to work PH Holiday when necessary
Why work for us
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
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