CHICAGO: Green Office Partner is hiring a highly-skilled Project Manager for our Service Department. We specialize in the development of document workflow solutions and managed print services that increase security, control costs, and improve the efficiency of our partners. As one of the nation's largest solutions providers, we receive top-level support from industry leaders like Xerox and HP. We are located at 8601 W. Bryn Mawr Ave, Suite 109, Chicago, IL
The remote Project Manager is responsible for managing all aspects of the installation process and the Installation Team. This individual will direct the onboarding, relocation, and closeout processes and provide oversight to the Install Team to ensure the timely completion of projects and maximum client satisfaction.
Benefits:
Full-time salaried position
Paid vacation
Flexible work environment
A young & entrepreneurial culture
Career advancement path
This is a fast-paced and fun environment. Don't be surprised if you find yourself on a chartered bus en-route to a concert with our partners and customers!
Internet Access
Paid holidays and vacations
Role/Responsibilities:
Manage all installation and relocation projects from submission to closeout, ensuring that projects are completed in a timely manner and within the assigned budget, while ensuring customer satisfaction.
Conduct/lead client onboarding/relocation/closeout meetings, updating and documenting the conversations using the applicable workbooks.
Management of the installation calendar and field installer schedules.
Quoting, tracking and scheduling of equipment deliveries, relocations, pickups, and lease returns with external vendors, escalating issues to management both internally and externally when required.
Communication with key stakeholders regarding project status, scheduling, and staffing.
Ensure that all contracts are added/terminated in Xerox applications and applicable internal systems, including monthly contracts audit.
Organization of assets in Data Collection Software and configuration of meter exports for billing.
Assist with onsite surveys for upcoming installations to ensure adequate space, power, network/fax availability, and identify obstacles that could impede complete installation of the solution.
Provide onsite and remote assistance with installations during periods of high volume/short staffing.
Process mapping and documentation updates as required to align the installation team with organizational strategic plan and Xerox policy.
Identify process gaps and make suggestions for process improvements/continuous improvement.
Other projects/responsibilities as assigned by Management.
Skill Set:
Strong project management and organization skills
Proven ability to think out-of-the box in working with a customer in designing alternative document workflow solutions
Strong leadership skills by managing tasks and most especially people
Advanced oral and written communication skills
Proficiency in time planning, scheduling and management
Proven ability to assimilate new information quickly
Proficiency in Google Suite and Microsoft Office
Advanced listening and questioning skills
Understands how to explain a complex problem in a way that others can understand
Demonstrated proficiency in identifying stated and unstated document workflow issues a problem solver
Strong negotiating skills to resolve disputes
Technology savvy
Has a good sense of humor
Experience:
Industry experience in office equipment, managed IT services, or business software solutions preferred
Minimum of 3 year of experience using a CRM system for activity reporting
Experience in following a documented, consultative process is plus
A college degree or equivalent job experience
