Project Management Associate

POSITION SUMMARY:

This pivotal member of the Executive Office team is responsible for ensuring engagement to all new clients of iSupport. His tasks will be focused on, but not limited to, making sure that all activities relevant to the new client onboarding process are complied by the various department leaders and that the quality of session/s conducted by the resource person are performed to the highest standards possible. In addition, he will also provide support in reports preparation, generation, and analysis as his secondary task.

PRIMARY DUTIES AND RESPONSIBILITIES:

1.NEW CLIENT ONBOARDING

Provides support in ensuring the completion of iSupport's New Client Onboarding Process

Ensures the timely scheduling and facilitation of the New Client Onboarding

Collates and monitors the compliance of the departments to the agreed collaterals and services

Prepares Gannt Chart reflecting all activities that will take place during New Client Onboarding

Takes Charge of the Day 1 Go Live ensuring the employees attendance and all work requirements are running smoothly

Prepares and completes the New Client Onboarding Checklist

2.iCARE MANAGEMENT AND FACILITATION

Prepares the iCARE deck

Coordinates the schedule and sends the (template) deck to the leaders for their completion

Facilitates the iCARE session

Sends and retrieves CSAT survey from the new client every after iCARE session.

Prepares and submits iCARE progress report every other month.

3.PROCESS LIBRARIAN

Maintain the completion and updating of the process in the Process Library

Provides support in documenting process and creating process maps

4.REPORTS PREPARATION

Develops and produces executive reports

Communicate key findings and provide data-driven recommendations.

KEY SKILLS:

REQUIRED (Nonnegotiable)

Client Management

Excel Skills

Coordination skills

Upward communication

QUALIFICATION STANDARDS:

Graduate of any 4-year course

3 years of experience in Client Management or Project Management

Excellent oral and written communication skills

Knowledgeable in data mining and analytics

Proficient in various computer software programs; Excellent skills in Excel

Competence in processes and policies documentation and mapping

Strong presentation skills

Has strong organizational and interpersonal skills

Able to multitask

Has strong problem-solving and project management skills

Can work with minimal supervision