Where you fit
Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore whether that means building up new areas of expertise or taking in a different direction.
The Workflow Administration Team is Accounts Payables first line of support in all workflow issues and remains a mostly manual process. It is an area where we would like to build the right capability to ensure we are able to achieve our objective of digitalization. The team is composed of a mix of finance professionals and experienced analysts that communicates effectively and efficiently with diverse Stakeholders.
What's the role
- Provide quality email response to Stakeholder's queries and requests within 24-hour turnaround time.
- Resolve Workflow Errors within set global and local performance metric targets.
- Escalate complex workflow errors to IT SOM by submitting a production ticket.
- Prepare timely and accurate workflow reports (i.e., UWL, No Agent etc.)
- Provide support to robotics namely Becky, and Betty in managing both run and maintain issues, and enhancements.
- Coordinate with various stakeholders including the Business, Process Experts, Contracting and Procurement, RTP/NPE/Control/Payment Teams to resolve workflows errors and issues.
- Identify process/system improvements within the assigned task.
Dimensions
- Workflow Admin role supporting all entities using ERP workflows (S4 Hana, GSAP, SERP, Blueprint, SC&T SAP, SAP Crystal, SAP Chemicals)
What do we need from you
- Degree in Accounting, Finance or equivalent.
- Strong analytical thinking with proven ability to prioritize and take ownership of issues and effect sustainable change.
- Experience in Accounts Payable process is an advantage.
- Resilient personality with proven focus and determination.
- Due to the global nature of the role excellent English communication skills both written and verbal essential.
- Ability to cultivate strong working relationships with stakeholders.
- Ability to identify process/system improvement.
- Knowledge of financial ERPs (i.e., S4 Hana, GSAP, SERP, Blueprint, SC&T SAP, SAP Crystal).
Additional Information
- Role is within Accounts Payable Process Excellence
- Workflow Admin plays support role to RTP, NPE and other processes being responsible for workflow issue resolution.
- This role will report in shifting schedule (i.e., 9:00am-6:00pm/3:00pm-12:00mn/6:00pm-3:00am)
