This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description
Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space.
Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.
Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements.
Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems.
Mentor team members.
Actively support leads for new sales bid, RFPs etc.
Qualifications
JOB QUALIFICATION:
At least 3 years of relevant project management experience
At least 1 year of supervisory experience
Advanced proficiency of MS Excel, PowerPoint
Experience with Technology project management, customer relationship, Stake holder management, business development and IT security
