Managing tooling projects (serial and pilot) in Salesforce CRM.
Handling dates, lead times, and responding to customer inquiries related to tooling projects.
Coordinating sample shipments and providing timely updates to customers.
Managing communication with customers regarding project status and expectations, in collaboration with Key Account Managers (KAMs).
Providing administrative support to KAMs and the Technical Team for complaint handling and general communication, such as information gathering and lead time control.
Analyzing and resolving invoice and dunning issues, following up with customers to ensure timely payment.
Ensuring all required documents are submitted to customers to facilitate payment for tooling and pre-production orders.
Assisting with the maintenance of ERP system (Abas) data
Overseeing the PPAP submission and approval process, updating release status in ERP.
Supporting all sales team members as needed to ensure effective and efficient customer response.
Coordinating backup tasks for absent team members, potentially involving international team members, in consultation with the team leader.
Handling additional country-specific tasks as required
