Professional Services Engineer (QA)
As a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a ContactEngine expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.
Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when ContactEngine expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.
Key Responsibilities
- Become an expert in ContactEngine solution design consultancy and implementation
- Work with global teams to build, test and support customer journeys and conversations from specification using our internal tooling
- Learn clients business processes to define and document requirements for automated transactions of proactive customer journeys
- Document End-to-End Application Integration Specifications
- Configure, perform E2E testing, debug, and deploy the SaaS platform based on client requirements
- Define and implement ContactEngine customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the ContactEngine transactional data model
- Write queries in SQL and build reports and dashboards
- Write and debug code snippets (in JavaScript)
- Design and test APIs
- Assist with training of new implementation specialists
- Provide on-call support to global customers
- And other responsibilities
Knowledge/Experience
Basic Qualifications:
- 3+ years experience in an implementation / professional services / consulting role
- Graduated with a degree in a Computer Science / Business Analytics / Data Analytics / STEM type degree
- Knowledge of basic programming languages and data structures
- Knowledge of data analysis and SQL
- A keen problem solver with a passion for learning
- Ability to successfully work in a team-oriented, highly collaborative environment
- Amenable to work shifting schedules
Preferred Qualifications:
If you don't have these but are willing to learn, please apply:
- Technical expertise in data structure extraction and summarization
- Experience in Software Quality Assurance or Software Quality Assurance related roles
- Experience with JavaScript, C#, SQL, HTML, CSS, Python
- Experience with integration tools
- Application knowledge of Excel, Tableau (or similar BI tool)
