General information
Country
Philippines
City
Manila
Job ID
41083
Department
Customer Support
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid
Description & Requirements
Provides application support to customers, answering questions on function and usage of product via various communication channels. Serves as primary support liaison between company and customer in a highly team oriented environment. Conveys customer feedback to product development staff. Expected to develop a thorough knowledge of company's products. Interacts closely with a mentor. This is an entry-level job.
Essential Skills
Resolves clients questions or problems on use of product over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup.
Promotes and maintains a high quality, professional, service-oriented company image among users and team.
Responsibilities may include providing After Hours support coverage for critical incidents to customers in evening, weekends and Infor Holidays, as well as Special events support.
Basic Requirements
Graduate of any Business or Technology related course
Basic SQL knowledge
Analytical Skills
Detailed oriented with attention on process and quality orientation.
Good problem solving and analytic skills.
Excellent interpersonal and communications skills.
Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
Good writing and editing skills.
Strong organizational skills required to insure most effective and timely delivery of service to customers.
Flexibility required to work outside of defined role.
Possess ability to both multi-task and manage priorities effectively.
Excellent interpersonal and communications skills.
Must be able to work night shifts, including weekends and holidays as required, and be on-call when needed.
Preferred Skills
Software/ERP implementation background is preferred but not required
Basic understanding of business processes:
Inventory planning
Warehouse management
Supply Chain Management
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
