Product Specialist / Client Management Officer

Position: Product Specialist / Client Management Officer

Job Overview:

The position's primary responsibility is to ensure client satisfaction. Serving as the key point of contact for potential and current clients (tenants), this role plays a vital part in fostering trust and respect.

• Responsibilities:

• Client Relationship Management:

Build and maintain strong, trust-based relationships with potential clients and existing tenants.

• Focus on client retention strategies to achieve and maintain a 95% occupancy rate.

• Sales-related Functions:

Engage with leads and actively contribute to closing deals, as securing tenants is a key performance indicator for Client Relations Officers.

• Collaborate with the Sales team to align efforts and enhance overall sales effectiveness.

• Screening and Pre-Contract Requirements:

Manage the screening process for potential clients and ensure the completion and accuracy of pre-contract requirements.

• Contract Management:

Review contract terms with new clients, negotiate leases, and facilitate the collection of security deposits.

• Maintain and update client account records, ensuring accuracy.

• Client Activity Coordination:

Schedule and oversee client activities, including contract signings, move-ins, move-outs, contract renewals, notice of termination, notice of inspection, notice of violation, and circulars for events.

• Collaboration and Communication:

Collaborate with the Sales & Marketing team for property-related events and promotions.

• Coordinate with facility staff to ensure property readiness for occupancy.

Collaborate with internal departments to address client-related concerns, such as facility issues and payment collection.

• Client Concerns and Complaint Resolution:

Respond to client concerns promptly, with a target response rate for emails within 24-48 hours.

• Work to resolve complaints and proactively improve processes to prevent recurring issues.

• Data Analysis and Reporting:

Analyze client behavior and preferences to make data-driven recommendations for service improvements and market attraction.

• Team Training and Management:

As a senior officer, lead and manage junior officers within the Client Relations team.

• Provide training and guidance to ensure the team is well-equipped to handle client interactions effectively.

• Contract Tracking and System Optimization:

Keep track of all client contracts and recommend system optimizations to streamline client-related processes.

• Property Knowledge:

Maintain an updated and comprehensive understanding of company properties to provide accurate information to clients.

• Qualifications:

Bachelor's degree in Business, Marketing, or a related field.

• Strong interpersonal and communication skills.

Detail-oriented with excellent organizational and time management abilities.

• Proficient in client relationship management and contract negotiation.

Problem-solving and conflict resolution skills.

• Data analysis and reporting capabilities.

Proactive, adaptable, and a team player.

What Else

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Job Types: Full-time, Permanent

Pay: Php20,

• 00 - Php23,000.00 per month
  
  Benefits:
• Flexible schedule

Opportunities for promotion

• Promotion to permanent employee

Schedule:

• 8 hour shift

Shift system
Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Experience:

• Customer service: 1 year (Preferred)

Expected Start Date: 07/29/2024