Employment Type:Direct Hire, Full Time, Permanent
Work Schedule:Day Shift
Work Arrangement:Hybrid possible 2 to 3 times reporting onsite in a week.
Work Location:Makati
Max Salary Budget:150,000
JOB DESCRIPTION
Job Title:Business Analyst DemandManager
Reporting To (Role):DemandManagementManager
Key Responsibilities
Business Advisory
- Provide thought leadership and Insurance domain knowledge to the business to ensure discussions are meaningful and the exchange of ideas will lead to pragmatic and effective solutioning and approach.
- Continuous interaction with key stakeholders in junior and senior positions to handle blockers and mitigate risks on alldemands.
- Drive Governance and Processes that will lead to faster decision making, faster TAT and address roadblocks and audit points.
Business Requirements
- Analyze and understand high-level information and translate to more refined user requirements.
- Apply company's standards and best practices in defining business requirements in a well-structured manner to ensure that they can be effectively communicated, articulated, and clearly understood by stakeholders of both IT and business.
- Work with IT and Business peers on the definition of user requirements with the business, gap analysis, and requirement package preparation (e.g. Business Requirement Specification, Process Map, Product Roadmap, Requirement Traceability Matrix, etc.) to ensure all requirements and necessary details for designing the solution have been captured.
- Support rationalization and sharing of user requirements across countries to ensure synergies are leveraged.
Business ProposalManagement
- Contribute technical knowledge and guidance to business for business proposal development and ensure the necessary details have been captured
- Lead the analysis on the pros and cons of each solution option to ensure sufficient information is shared with business for an informed decision on final solution.
ChangeManagement
Support business changemanagementprocesses in developinguser training to ensure efficient transition for the business onto thenew technology solution implemented.
Operations
- Contribute as the subject matter expert and act as the point of escalation for the projects, to ensure appropriate measure are taken to drive resolution for critical business requirement issues.
- Team Required to partake in business critical knowledge transfer and training of tasks as and when required, in agreement with line
- management
Key Stakeholders External
- Project Sponsor/ Project Director
- Project steering committee members
- Business users
- Countries ProjectManagementOffice (PMO)
- External service providers
- All countries business users:
- Marketing Department in product development initiatives
- Customer Services Division including Underwriting, Policy Owner Services, Service Centre, Claims, Customer Retention, Customer Care Centre, etc. Sales-HR function in distribution related Distributionmanagementetc.
Qualifications and Experience (mandatory)
- University Graduate
- International Institute of Business Analysis (IIBA) certification:
- Certified Business Analysis Professional or Certification of Competency in Business Analysis or PMI Professional in Business Analysis (PMI- PBA)
- Agile Product Owner / Scrum Master Certification
Experience
- 7+ years experience working as a Business Analyst (must have multi-country & multi-business line experience)
- 3+ years experience working in an Agile environment (must have multi-country & multi-business line experience)
- Experience in facilitating workshops, to drive outcomes
- Experience in developing quality artifacts Business requirements, traceability matrix,
- Excellent verbal and written English communication and presentation skills
- Excellent interpersonal and negotiation skills
Qualifications Experience and (preferred)
- IT Graduate qualification
- MBA or equivalent
- Experienced with implementation using Agile methodology
- Scrum / Agile / SAFe certified
- Experience in implementing change throughout an organization
Skills & Competencies
- This role requires a candidate who has the capability to work in a culturally diverse, dynamic environment and is delivery orientated.
- Strong communication skills are critical as is the ability to influence positive outcomes through negotiation with key stakeholders.
- Candidates should have practical experience in waterfall, iterative and agile projects implementation.
