PRODUCT & OPERATIONS SUPPORT ANALYST

Role Description:

Assist with the end-to-end operations and system processes, ensuring all aspects run

smoothly and efficiently.

Provide logistics support across the entire supply chain, addressing any system or

process issues that arise.

Manage system-related issues by raising tickets, tracking resolutions, and collaborating

with regional tech teams to implement long-term, permanent solutions.

Lead system projects from initiation through completion, ensuring alignment with

business goals and process optimization.

Support Regional Product in hyper-care post rollout of new features.

Support major campaign to ensure our system stability and smoothness

Develop and maintain documentation for processes, standards, and best practices

related to product and operations support.

Identify, recommend, and implement operational process improvements to enhance

efficiency and customer satisfaction.

Assist with the coordination of project activities, including product rollouts, quality

checks, and system upgrades.

Communicate updates and issues to relevant stakeholders to keep them informed of

progress and ensure alignment.

Beneficial skills and qualifications:

Bachelor's degree in Business, Operations Management, Information Systems, or a related

field.

Strong analytical skills with the ability to interpret data and generate actionable insights.

Excellent verbal and written communication skills.

Proficient in Microsoft Excel, SQL, or other data analysis tools.

Strong organizational and multitasking abilities.

Familiarity with project management methodologies and tools.

Previous experience in a cross-functional support or analytics role.