Process & Training Officer

Lead with Purpose: Balance Innovation and Wellness in Health Supplements and Skincare

Success in the health and wellness industry is much like nurturing a healthy lifestyle-it requires care, consistency, and balance. As a Process & Training Officer, you'll play a vital role in ensuring that each step of the customer ordering process is as seamless as a well-formulated supplement. From order placement to delivery and invoicing, your leadership will keep everything running smoothly. With a focus on process optimization and collaboration, you'll defend the integrity of the customer care team and work closely with other departments to meet organizational goals. This role offers the perfect blend of professional growth and personal well-being, allowing you to step into your full potential while maintaining the work-life balance you deserve. If you're ready to embrace a new challenge, this is your opportunity to lead with purpose and fulfillment.

Requirements

Day-to-day Operational Leadership:

• Foster a positive and collaborative team environment.
  
• Oversee day-to-day operational reviews.
  
• Monitor systems, processes, and ongoing operations.
  
• Track key priorities, major changes, and the introduction of new processes.
  
• Ensure continuous improvement is tracked and implemented.
  

Process Development:

• Design, implement, and optimize processes to enhance order logistics and customer care efficiency.
  
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  
• Ensure compliance with industry standards and regulatory requirements.
  

Issue Escalation and Resolution:

• Serve as the primary point of contact for escalated customer issues, ensuring timely and effective resolution.
  
• Develop and maintain escalation protocols to manage complex customer inquiries and complaints.
  
• Collaborate with cross-functional teams to resolve systemic issues.
  

Process Advocacy:

• Advocate for the processes and procedures of the customer care team within the organization.
  
• Communicate the value and importance of established processes to other departments and stakeholders.
  
• Address and mitigate challenges or pushback regarding process adherence.
  

Cross-Functional Collaboration:

• Collaborate with other department managers to align logistics and customer care strategies with overall business objectives.
  
• Negotiate and manage expectations with other managers to ensure balanced participation in processes across operations, warehouse logistics, purchasing, accounting, and the customer care team.
  
• Facilitate effective communication and collaboration between departments.
  

Continuous Improvement:

• Stay updated on industry trends and best practices in order logistics and customer care.
  
• Implement innovative solutions to enhance customer satisfaction and operational efficiency.
  
• Lead initiatives for continuous improvement and process optimization.
  

Reporting and Documentation:

• Prepare and present regular reports on process improvements and issue resolutions to senior management.
  
• Maintain accurate and up-to-date documentation of processes, protocols, and customer interactions.
  

Benefits

Rising to the Occasion: What It Takes to Lead with Confidence and Poise

• Bachelor's degree in Logistics, Business Administration, or a related field.
  
• Minimum of 5 years of experience in logistics and customer care.
  
• Understanding of pharmacy and grocery supplier business processes and operations.
  
• Proven leadership and management skills.
  
• Strong problem-solving and conflict resolution abilities.
  
• Excellent communication and interpersonal skills in English and Mandarin.
  
• Proficiency in SAP or equivalent logistics software and customer relationship management (CRM) systems.
  
• Ability to work under pressure and manage multiple priorities.
  
• Willingness to engage in mentoring from senior staff and readiness to learn and grow to reach full potential and establish your career.
  
• A history of successfully engaging and collaborating with cross-functional teams.
  
• A track record of fostering a culture of continuous innovation and adaptability to competing deadlines and project assignments.
  

Harvest the Good Life: Benefits That Cultivate Growth, Inside and Out

• Comprehensive HMO coverage
  
• Competitive compensation package
  
• Prime office location in Clark, Pampanga
  
• Day shift schedule for optimal work-life balance
  
• Opportunities for career growth through mentorship and upskilling
  
• Fun employee engagement activities
  
• 20 annual leave days for your personal well-being
  
• Employee referral incentives across the organization
  
• Supportive, diverse work environment
  

A Beacon of Wellness: Leading the Charge in Health and Well-Being Solutions

Our client, Homart Pharmaceuticals, is a leading health and wellness company known for its commitment to creating high-quality, Australian-made health supplements, skincare, and dairy products. They pride themselves on fostering a culture of excellence, innovation, and customer-centricity. With a global presence and a passion for health, Homart Pharmaceuticals ensures that every product is designed to improve the well-being of people around the world. Joining this team means being part of a company that is not only growing but also helping its employees thrive in an inclusive, forward-thinking environment.

Who are we

At Emapta, we pride ourselves on offering more than just a job - we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.

Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.

#EmaptaExperience