A leading BPO in MOA is hiring!
Job title: Process Trainer
Reports to: Training Manager/Operations Manager
Location: MOA, Pasay Manila
Salary: 38K for basic
Target start date: ASAP
No. of opening: 3
Primary Responsibility:
This role is primarily responsible for processing transactions as per SLA and providing process training, coaching and mentoring for agents of specified tasks.
Roles Responsibilities:
Ensure that the process transactions are processed as per Desk Top procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
Deliver process training for the new hires and existing staff for the particular process
Manage an effective system for process updates and query handling for other agents
Qualifications:
Graduate with knowledge of (MS Office, Excel & Powerpoint)
Must have background in Global Distribution Systems for 2 years
Must have at least 1 to 2 years of experience as a Process Trainer
Can start ASAP
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Connect with me only if you are genuinely interested. WhatsApp/Viber - +91-8655619712 or mail me your resumes at [Confidential Information] _
Job Type: Full-time
Pay: Php35,
- 00 - Php38,000.00 per month
Application Question(s): - Are you Graduate with knowledge of (MS Office, Excel & Powerpoint)
Do you have background in Global Distribution Systems for 2 years- Do you have at least 1 to 2 years of experience as a Process Trainer
Are you comfortable with the salary offered
* Are you willing to join ASAP
