At The Medical City, we bridge the gap between Filipinos and health services. An ambitious mission, and to achieve it we need the bright minds of our country's young leaders. Young leaders who are willing to inspire a generation and take on the challenges we are faced today. The Medical City seeks to be the home of the world's best when it comes to innovation.
Is innovation, integrity, excellent and compassionate service among the traits you have Are you ready to work with one of the country's industry leaders Take part and lead the way.
The Medical City Ortigas is currently in search ofan insightful PROCESS IMPROVEMENT SPECIALIST:
The ideal candidate will execute all the activities and programs of the CI Hub and Quality and Operations Committee specifically in the areas of operational excellence, business intelligence management, and organizational excellence and innovation.
RESPONSIBILITIES:
Operational Excellence
- Achieve organization's quality and safety goals by identifying improvement opportunities and implementing process improvements using appropriate quality improvement or lean six sigma tools
- Organizes process improvement teams and leads/ conducts/ coaches process and quality improvement projects in departments and units
- Build employees competency in using the science of process and quality improvement
- Works with the department leaders to define short or long-term quality and safety goals and performance metrics
- Assists and builds competency of end-users in developing departmental policies and procedures
Business Intelligence Management
- Implements knowledge management and analytics of relevant data (quality, safety, financial, operational) to support process improvement
- Guides department leaders and staff in report development and design which includes collection, validation, consolidation, aggregation, analysis, interpretation and reporting of quality measures
- Assists in the development of guidelines and processes for timely feedback and reporting of analysis of quality data to appropriate audience based on ethical and regulatory standards.
- Collaborates with Health Informatics for rational and efficient data storage and archiving, data collection, and report design
Organizational Excellence and Innovation
- Oversees the planning and execution of all activities to prepare the hospital for accreditation surveys including that of the JCI, Philhealth and others as needed.
- Oversees the planning and execution of regular Mock Surveys and other related activities.
- Reviews trends in compliance of the different patient care processes, making sure that these are communicated to relevant persons for appropriate action and recommendation.
- Evaluates compliance indicators for relevance to hospital's quality and safety goals.
- Implements and assists in designing approaches to promote organizational excellence including Leadership Rounds, Hospital Safety Culture, and other customer experience initiatives.
- Implements innovation programs including digital transformation in departments under its scope and hospital-wide as needed.
- Re-engineers/ optimizes processes while ensuing alignment with the long-term business and operational goals and with the international quality and safety standards
Organization-wide Policy Management
- Guides and builds competency of end-users/process owners in developing, revising and improving policies and procedures as needed.
- Maintains the document management system (DMS) of the organization and actively researches on latest DMS platform to support the organization's evolving requirements.
Enjoy the benefits of working with us!
- Hospitalization Benefits and Medicine Allowance for Employees and Dependents
- Annual Distribution of 3 sacks of rice
- Educational Fund and Allowance
- 32 Vacation / Sick Leaves
- Annual Salary Increase
- Incentivized Employee Referral Program
- Employee Engagement Activities
