The Financial Crime and Fraud Prevention (FC&FP) is a relatively new organisation in which all AML/KYC related capabilities are combined into a functionally steered organisation. This with the aim to maintain and improve the effective & efficient management of ING's AML/Financial Economic Crime (FEC) risks, a.o. by establishing standardised guidance, processes, technology and shared operational processing.
The FC&FP department within ING Hubs Philippines is part of the global KYC organization and is responsible for executing timely & high-quality AML / KYC operations, as well as providing AML/KYC Expert (CoE) functions for the global organization. The FC&FP department in the Philippines is a crucial hub in the global KYC organization, and with it is at the heart of the global KYC strategy.
The opportunity Process Expert
Within FC&FP we are organized in different functional areas: Customer Due Diligence, Transaction Monitoring, Screening, and the supporting functions. As Process Expert you will be responsible to work across the different functions on topics like Continuous improvement, delivery & change management of Global/Local Transformation projects, Communication, risk & control, management reporting and communication.
As Process Expert you will be part of the Expertise team function that works directly with the management team and its key stakeholders to deliver on the strategic priorities and BAU activities.
What you'll be doing
- Change Management: End to end process familiarity and partakes to both global and local projects as SPOC covering impact and efficiency analysis which also includes participation to User Acceptance Tests and design discussions.
- Process Management: Initiates process review/discovery and provides recommendations for improvements and provides support to management by leading process enhancement drives.
- Service Delivery: Ensures projects are delivered based on agreed timelines optimizing long term impact and alignment to identified objectives. Collaborates with SMEs and equivalent stakeholders for training needs/adjustments for any new way of working.
- Agile Leadership: Coordinate cross-team dependencies and coaching/mentoring talents to harness continuous improvement through agile methodologies.
How to succeed & who we are looking for.
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
We are looking for you if you have:
- An academic degree
- A can do mentality, are proactive, resourceful and willing to go the extra mile
- Demonstrated the ability to take ownership and consistent delivery on commitments in time, while working on multiple priorities at the same time.
- The ability to work both independent and as a team member. You need to be able to manage your own work and set your own priorities.
- The ability to think 3 steps ahead and link different activities and understand how they influence / are dependent on one another (analytically strong)
- 5+ years relevant work experience in an international operations context, preferably in a banking environment with an operational production focus.
- You have 1+ year of working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti-Money Laundering or Compliance
- You have experience in working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders
- You have proven experience in process design, improvement, and innovation.
- You have the capability to conceptualize vision & strategy into proposed designs / structures and subsequent operational plans.
- You have proven project & change management skills
- You have excellent communication, presentation, networking and influencing skills, and are able to create strong and visually appealing stories in PowerPoint
- An accreditation for project management such as Agile, Prince2 or PMP is preferred.
- You are fluent in English (speaking and writing)
