Primary Responsibilities
- Process open enrollment activities for accounts, ensuring accurate and timely completion of all tasks.
- Review individual add, term, or change requests received through benefit applications, ensuring compliance with company policies and procedures.
- Thoroughly review each task to minimize errors and mitigate the risk of Errors and Omissions (E & O)
- Process new hire and termination requests during the open enrollment period, ensuring timely and accurate updates to employee benefits.
- Collaborate with internal teams and external carriers to resolve any issues or discrepancies related to benefits processing.
- Maintain proficiency in accessing carrier portals and utilize them effectively to process benefits-related tasks.
- Stay updated on industry trends and changes in benefits regulations to ensure compliance and provide accurate information to employees
- Communicate effectively with internal stakeholders and external carriers to address any quality-related concerns or issues promptly.
- Collaborate with team members to share best practices and continuously improve the quality of work.
- Adhere to strict deadlines and prioritize tasks to ensure timely completion of tasks
Additional Responsibilities
- Proactively identify areas for process improvement and suggest innovative solutions to enhance efficiency and accuracy.
- Communicate effectively with internal stakeholders and external carriers to address any quality-related concerns or issues promptly.
