Location: Taguig City, Philippines
Professional Area: Information Technology
Contract Type: Permanent
Professional Level: Experienced
Reporting to: BTS M&S Sales Solutions Director
Process Analyst Manager
The BTS M&S Digital Customer Process Analyst Manager acts as a liaison between Business stakeholders and Global Technical teams to implement the approved process changes.
As the Process Analyst Manager, you will:
- Business Analyst:understanding business demand, functional design / user story preparation according to the Marketing and Sales (M&S) global business processes, including process flow, business rules and data model requirements.
- Functional area ownership: Global Reference Model (GRM) specific area ownership, ensuring the functional roadmap evolution in the frame of a global and standardized approach.
- Applications / Solutions ownership & maintenance:Applications maintenance in the context of his/her functional workstream, providing with expert knowledge of business processes and its related system functionality. Close interaction with other involved teams to coordinate bug fixing, change request implementation and service operations.
- Change Agent:Change management activities ensuring all milestones related to the business processes under his/her responsibility are properly achieved (analysis, scope definition, functional design delivery, testing and closure).
- Business Engagement:Point of contact for markets (business and local IT), ensuring the promotion and adoption of the IT global solutions and providing with the best practices required. Support the markets assigned in the context of M&S solutions.
- Project management:Managing M&S projects under his / her responsibility throughout the different phases (Assessment, Scoping, Planning, Deployment and Closure) in an agile context. Working in partnership with business stakeholders to ensure main business priorities alignment, and close coordination and collaboration with the rest of IT stakeholders to ensure project delivery.
REQUIREMENTS:
- Master's degree or equivalent in Engineering, Technical Sciences. Strong IT background
- Additional Business Education based on Trade Marketing is a plus.
- 5+ years holding a functional position.
- 3+ years of project management experience
- Experience with major CRM solutions
- Good understanding of Business Intelligence concepts.
- Experience with BI market leader solutions is a plus.
- Good working knowledge of business and related processes in FMCG industry.
- Excellent communication and interpersonal skills: Ability to influence and shape business demand. Good presentation skills
- Experience in interaction with the business and end users. Ability to transform business requirements into requirements to technical functions.
- Fluent written and spoken English.
- Capable of working in a multinational environment
- Experience working with virtual teams.
- Good team player with proactive mindset
- Customer oriented
- Available for travel when required.
