Private Capital Solutions Client Service Associate - Korean Language Specialist
Your team responsibilities
The MSCI Global Client Service team, composed of experienced financial professionals, provides first-tier support for institutional clients worldwide. Team members handle a variety of methodology, usage, interpretational, and technical questions on our products and services, primarily via telephone and email, with occasional travel for on-site presentations or trainings. The role involves working with MSCI PCS products assisting clients to streamline the investment process and enable data-driven decisions for private capital investments. Team members work closely with sales executives and relationship managers to maintain and develop client relationships.
What we will offer you:
At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.
Your key responsibilities
Gain a thorough understanding of the MSCI PCS product suite and how its products fit into the organization and its processes
Analyze, understand and competently address clients queries, concerns and requests
Act as point of contact and take ownership of all routine client inquiries and data requests
Participate in developing client relationships through proactive up on issues raised by clients
Keep up with current events and trends in the market place, and analyze market performance and data for our clients on a reactive and a proactive basis
Maintain relationships by ensuring relevant product information is shared with clients
Liaise with other MSCI departments to ensure all clients requests/inquiries are managed appropriately
Provide on-site/virtual client presentations or trainings
Provide client feedback to the Coverage, Product Management, Research, and Production groups
Participate in the development of colleagues by training new hires and knowledge sharing throughout the organization
Your skills and experience that will help you excel
A self-starter who is highly motivated, and has the ability to work individually and within a team
Strong analytic, quantitative, problem-solving and organizational (i.e., ability to handle multiple projects under tight, short-term deadlines) skills
Have a fair understanding of the Private Capital landscape including current trends, key market players and investment strategies
Excellent verbal and written communication skills in English and Korean with the ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
Able to work with diverse cultures on a global team, and knows when to involve appropriate colleagues in projects regardless of function, geography, and business line
Adept in the use of Microsoft Office and tools
At least 1 year of finance, accounting, or investment experience
At least 1 year of experience working on portfolio analysis and/or performance measurement
At least 1 year of training, consulting, or client presentation experience
Required - Undergraduate Degree in finance, economics, or other related quantitative fields; Highly desired - Master's Degree in Business Administration, Finance, Financial Mathematics or equivalent, either completed or studying a Finance related professional qualification e.g. CFA, CAIA
How we'll support you
Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.
Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.
At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.
About MSCI
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [Confidential Information] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on our careers.msci.com
Job ID 240000UK
