Principal Technical Consultant

Position Title: Principal Technical Consultant

Location: Manila, Philippines

Employment Type: Full Time

Shift: Day Shift (8 am to 5 pm Philippine Standard Time PST)

Onsite, Remote or Hybrid: Remote

Department: Customer EXP: Technical Services

Hiring Manager: Services Delivery Director, APAC

Travel: None

COMPANY SUMMARY:

Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset management space, and we deliver an innovative, industry-leading SaaS solution that changes the way companies like AT&T, National Park Foundation, Laborie, and Bank of America work, create, collaborate, and learn in order to deliver exceptional brand experiences at scale.

Aprimo helps enterprises unleash the power of their content by providing a marketing automation software and digital asset management software that manages the behind-the-scenes activities involved in marketing. Our product allows companies to manage content planning, creation and distribution all in one place, store content and media in a shared repository, and receive in-depth insights into how content performs.

Founded in 1998, Aprimo has five offices internationally, including Chicago headquarters, and offers a flexible work-from-home/remote-work policy.

Named a Leader in Digital Asset Management (DAM) and Marketing Resource Management by Forrester and winner of the 2021 Tech Cares Award for our work with Aprimo HELPS, we build on the power of our people to make an impact both in our industry and in our communities.

POSITION SUMMARY:

As a Professional Services Principal Technical Consultant at Aprimo, you will be responsible for providing customers with expert support and services, helping them maximize the use of our platform through innovative and tailored solutions. This role demands a unique blend of development expertise and consulting skills to lead the design, development, and implementation of key features, integrations, and solutions for clients. You will collaborate with both customers and internal teams, ensuring the highest levels of professionalism and technical acumen.

WHAT YOU WILL BE RESPONSIBLE FOR:

• Lead the design and development of customized solutions and key features using .NET and other relevant technologies.
• Collaborate directly with clients to gather and document business requirements, translating them into technical solutions that drive customer success.
• Demonstrate technical specialization in implementing integrations with iPaaS technologies such as Boomi or similar platforms.
• Provide technical leadership in developing scalable and efficient integrations with third-party systems.
• Apply experience with Software-as-a-Service (SaaS) environments, influencing and managing stakeholder expectations across a global team.
• Create and maintain Standard Operating Procedures (SOPs) for integrations, ensuring quick remediation of any issues.
• Act as a Level 3 support for complex problems that arise with integrations, working closely with internal and external teams to resolve issues.
• Ensure alignment with Aprimo's technology standards and best practices when working on customer solutions.
• Develop test plans and collaborate with testing teams to ensure all integrations meet the agreed-upon exit criteria.
• Provide technical expertise for business intelligence, productized integrations, and data migration projects, leveraging Aprimo's platform technology.
• Maintain clear communication with customers, providing guidance and resolving technical questions to ensure ongoing value from the platform.
• Additional responsibilities and duties as required

CANDIDATE QUALIFICATIONS & WHY YOU'RE A GREAT FIT FOR THE ROLE:

The Essentials

• Degree from an accredited university or equivalent experience
• 3 5 years of experience in a business environment with a focus on software implementation, development, and/or technical project management.
• Proficiency in .NET development, UI development, and integration technologies.
• Strong knowledge of database structures (SQL) and integration mechanisms (SOAP, REST, XML/XSLT, middleware).
• Familiarity with business process implementations using iPaaS solutions such as Boomi.
• Customer-facing experience, including leading customer requirements and design sessions.
• Strong problem-solving and troubleshooting

Additional Successful Qualities

• A customer-first attitude with business adeptness and experience in client facing situations
• Have hands-on development experience coupled with the ability to lead solution design and client interactions.
• Possess excellent communication skills to translate technical concepts into business value for clients.
• Be experienced in working with a global user base and collaborating across different time zones.
• Be highly organized, with strong multitasking skills and attention to detail.
• Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients needs is imperative
• Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others

APRIMO CULTURE & WHY YOU'LL LOVE WORKING HERE:

We provide global team members with a dynamic, challenging environment in which they get to work with some of the world's largest and most respected brands. We are a community-minded team with a positive, friendly, flexible, results oriented work environment. We promote an environment where team recognition and personal passion are important to our overall culture.

Aprimo offers a forward-thinking, progressive and employee-first culture that is based in both collaboration and flexibility with team members who are friendly, intelligent and enthusiastic people that are committed to the product and mission here at Aprimo.

• With 5 offices worldwide and teams spread throughout the US, EMEA and Philippines, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal.
• We offer a diverse environment that promotes DEI efforts, values multiple perspectives and fresh thinking and which includes Aprimo HELPS, an employee resource group (ERG) that is dedicated to giving back to our local communities.

Through its relaxed environment, Aprimo embodies a more casual Silicon Valley atmosphere.

• We have a casual dress code that allows employees to express themselves as individuals and which fosters a creative and free-thinking approach to problem solving and business solutions. And it also allows us to wear hoodies and shorts during internal meetings.

Part of the key to our success is that team members are not only successful at collaboration and open communication, but that they are also given a great deal of autonomy and freedom in their own individual roles.

• Our culture is not a micro-managing environment rather, employees are encouraged to be self-starters, to voice new ideas, and to exercise ownership in their individual roles.
• As such, individual team members can leave a lasting impact and footprint within the organization in fact, our average employee tenure is 7.7 years.

Aprimo employs a choose your own adventure approach to career advancement.

• Staff members are not siloed into roles and for many of our teams there is no set ladder that one needs to climb to achieve growth and promotion.
• Rather, we emphasize an organic approach to career development in which employees can and do frequently transition into newly created roles within their own teams or transition into other departments based on their interests in exploring new skills and responsibilities.
• For additional learning and development, we recently rolled out Udemy, which is an online learning platform that employees have access to and which features over 200,000 courses on a wide variety of business topics.

APRIMO BENEFITS WE OFFER:

• Compensation is comprised of a base salary and incentive structure
• Competitive benefits coverage that begins on the first day of employment
• Generous Leave options: Annual, Sick, & Special Leaves such as Marriage, Paternity, Maternity, and Bereavement
• Medical and Dental Insurance; Eye Refraction; Outpatient medicine coverage
• Employee Assistance Program
• Rice Allowance
• Life and Accident Insurance

EEO STATEMENT:

Aprimo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identification, national origin, age, disability or genetics. In addition to federal law requirements, Aprimo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA STATEMENT:

Aprimo is required to make a reasonable accommodation to the known disability of a qualified applicant or employee if it would not impose an undue hardship on the operation of the employer's business. Undue hardship is defined as an action requiring significant difficulty or expense when considered in light of factors such as an employer's size, financial resources and the nature and structure of its operation.