The Pricing Data Analyst is responsible for ensuring the accuracy, compliance, and timeliness of pricing data within the energy companyu0027s billing platform. This role is crucial in maintaining data integrity, preventing billing errors, and resolving pricing-related issues promptly to ensure smooth operations and customer satisfaction.
1. Data Maintenance and Updates:
. Regularly update pricing data in the billing system to reflect current rates, tariffs, and regulatory changes.
. Implement and maintain a systematic approach to pricing data management.
. Ensure all pricing components (e.g., energy rates, network charges, environmental charges) are accurately represented in the system.
2. Compliance Monitoring:
. Stay informed about regulatory changes affecting energy pricing.
. Collaborate with the legal and compliance teams to ensure pricing structures adhere to current regulations.
. Implement required changes to maintain compliance with industry standards and government regulations.
3. Quality Assurance:
. Conduct regular audits of pricing data to identify and correct discrepancies.
. Develop and implement data validation processes to catch errors before they impact billing.
. Perform thorough testing of pricing changes before they go live in the billing system.
4. Issue Resolution:
. Quickly identify and diagnose pricing-related problems that cause billing inaccuracies or prevent bill distribution.
. Develop and implement solutions to resolve pricing issues promptly.
. Collaborate with IT, billing, and customer service teams to address complex pricing problems.
5. Reporting and Analysis:
. Generate regular reports on pricing data integrity, issues encountered, and resolutions implemented.
. Analyse trends in pricing data issues to identify root causes and propose systemic improvements.
. Provide insights to management on the impact of pricing data quality on billing accuracy and customer satisfaction.
6. Process Improvement:
. Continuously evaluate and enhance processes for managing pricing data.
. Suggest and implement automation solutions to reduce manual data entry and associated errors.
. Develop documentation for pricing data management procedures and best practices.
7. Stakeholder Communication:
. Liaise with various departments (e.g., Finance, Sales, Customer Service) to ensure pricing data meets their needs.
. Provide clear explanations of pricing structures and changes to non-technical stakeholders.
. Escalate significant pricing issues to management and propose solutions.
8. System Enhancement:
. Collaborate with IT teams to improve the billing platformu0027s pricing module.
. Participate in testing and validation of new system features related to pricing.
. Provide user feedback and suggestions for system enhancements.
