Calling all IT and POS terminal enthusiasts!The largest non-bank POS terminal network in the Philippines is hiring.
Join our expansion as we look for 30 qualified Field Technicians in the CEBU, CDO, ILO-ILO, and DAVAO areas.
Permanent and Direct employment (Not under agency)
- Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
Christmas Bonus on top of 13th month pay. Career growth through our Career & Leadership Program
- Employee Rewards and Recognitions Program
- PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.
The Field Technician plays a crucial role in the efficient and effective fulfilment and management of clients service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment and reporting, including asset care and management.
Receive and safekeep POS terminals, accessories, and peripherals at all times until the scheduled deployment
- Keep track and hold full responsibility and accountability over all received company assets in view of the field service assignment.
Check application installed, ensure accuracy and completeness of all the necessary downloaded profiles/data in the POS Terminal prior to installation.
Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer's specifications and requirements, including agreed service turnaround time or completion.
Test and calibrate installed equipment to ensure proper functionality and performance.
Provide training to merchants to ensure that all merchant's cashiers understand the functionality, basic care and security of the deployed terminals.
Diagnose and resolve technical issues and malfunctions efficiently
Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
Accomplish in full the required details in the field service and other related reports for every field service done.
Technical Vocational graduate/any Technical-related college degree or undergraduate.
- Computer literate and knowledgeable in Basic Windows Applications.
Has a motorcycle, updated driver's license, and ORCR.- Has experience or a background in providing good customer service is an advantage.
Ability to work independently and as a part of a team.
* Willing to work on Holidays and render overtime/on-call per business requirement.
- Willing to be trained in our Manila office. (Paid training)
Job Types: Full-time, Fresh graduate
