Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Provide customer service via email or phone calls & answer customer/agency's question regarding product, process, policy
Role Responsibilities:
Process all emails related to product, process and policies and accomplish all reports as required by clients.
Properly assess completeness of documents received and provide solutions if incomplete.
Performs moderately complex clerical, administrative and general office duties.
Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
Enter data into systems and make updates or corrections while adhering to the guidelines.
Able to deal with external customers and address their complaints and feedback.
Role Qualifications:
Good verbal and written communication skills
Proficiency in MS tools
Excellent customer service focus
Strong data analysis and problem-Solving skills
Client relationship management skills
Effective planning skills and time management
Ability to multitask and quickly master the use of multiple IT applications
Keen to details
Administration and Organization skills
Amenable to work shifting schedules
Experience:
Must not have any active CAs or under PIP
Minimum of 12 months in the current process
Must have a performance rating of at least Met Some/Consistent in the latest PMP
At least 1-2 years in a similar role
Interested employees should attach the following documents:
Internal Application Form
Updated Resume
Recent PMP rating
Skills:
Analytical Thinking, Critical Thinking, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Management, Presenting with Impact, Pricing Strategies, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management, Strategic Thinking, Team Management
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
