Primary Details
Time Type: Full time
Worker Type: Employee
Provide customer service via email or phone calls & answer customer/agency's question regarding product, process, policy
Role Responsibilities:
- Ensure policies are followed and refer/escalate where appropriate
- Comply on provided legislations, industry codes, company policies and procedures.
- Establish and maintain a good working relationship with stakeholders
- Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.
- Provide personalized and quality service to meet the expectations of internal and external customers
- Understand customer needs and goals an actively look for ways to meet them
- Follow agreed upon scripting to ensure customer intention is understood
Role Qualifications:
- Excellent customer service focus
- Proficiency in MS tools
- Problem solving skills
- Strong spoken and written English
- Keen to details
- Adaptable to change to a fast-pace environment
- Administration and Organisation Skills
We encourage interested applicants to visit our recruitment hub to apply.
QBE GSSC
12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City
9:00am to 4:00 pm, Monday to Friday, except PH holiday
Skills:
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
