Platforms System Engineer

Job Responsibilities:

• Serve as subject matter expert of microservices and distributed application systems at scale.
• Drive operational improvements using insights from metrics and customer feedback.
• Lead incident response and post-incident reviews.
• Take responsibility for maintaining services, platforms, and infrastructure to ensure smooth operation at a large production scale.
• Monitor and optimize the health and performance of applications and platforms.
• Debug problems reported by partners and end-users using in-depth log analysis and stack traces.
• Create comprehensive documentation for operational procedures and environment setup.
• Develop tools, operational enhancements, and automated solutions to streamline processes.
• Be a member of a 24x7 shifting rotation.

Job Qualifications:

• Bachelor's degree in Information Technology (I.T.) or a related field.
• Demonstrated ability in supporting critical production services.
• At least 5 years experience working with the following: Logging and monitoring: Splunk, Grafana, and Prometheus.
• Container Orchestration: Docker, Kubernetes.
• Version/Config Management: Git, Ansible.
• Linux administration: RHEL, CentOS, or other Unix-like systems.
• At least 3 years experience working with the following:
• Scripting: Bash, Python, Ruby.
• Incident management: PagerDuty, ServiceNow.
• APIs, HTTP requests, and JSON/YAML formats.
• Strong communication skills, both written and verbal.