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QUESS PHILIPPINES CORPORATION

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QUESS PHILIPPINES CORPORATION
Early Applicant
  • 20 days ago
  • Be among the first 50 applicants
Exp: 4-6 Years
Philippines, Central Visayas
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Job Description

  • 4+ years of WFM Experience with Scheduling and Planning.
  • Added advantage if candidate has forecasting experience.
  • Working knowledge of WFM tools like IEX and Verint is a must.
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
  • Clear communication skills to manage client and stakeholder conversations.
  • Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 04/11/2024

Job ID: 99127305

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QUESS PHILIPPINES CORPORATION
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