Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
Train new workers or evaluate their performance.
Resolve customer complaints regarding problems such as payout errors.
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Explain and interpret house rules, such as game rules or betting limits.
Prepare work schedules and station arrangements and keep attendance records.
Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
Interview and hire workers.
Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Track supplies of money to tables and perform any required paperwork.
Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
Set and maintain a bank and table limit for each game.
Record, collect, or pay off bets, issuing receipts as necessary.
Notify board attendants of table vacancies so that waiting patrons can play.
Provide outstanding customer service to guests and all other employees by exceeding our mission statement to be the premier entertainment experience in the Casino.
Assign dealers to tables, issues rating sheets.
Record number of games played and monitors transactions.
Maintain integrity of games directly and through subordinates.
Ensure player ratings are completed accurately, consistently, and according to established guidelines.
Analyze and issue player complimentary requests per established guidelines.
Monitor performance of staff ensuring compliance with policies and procedures and internal controls.
Distribute announcements of Casino activities and table game promotions and helps to distribute tournament prizes.
Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity.
Demonstrate superior customer service skills by displaying outlined service behaviors at all times.
Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next.
Initiate courteous and friendly conversations with guests.
Arbitrate customer disputes and overpayments. Analyzes situation and makes decision based on circumstances in the absence of the Shift Manager. Completes required form when necessary.
Ensure that administrative and accountability reports designed by management are completed accurately and submitted in a timely manner.
Maintain integrity of all casino promotions as they pertain to Table Games.
Assure that Table Games area looks neat, clean, organized and inviting.
Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting.
Keep Shift Manager informed of activities and incidents during shift.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all other Standards.
Present a positive image of the Casino to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Possess a thorough working knowledge of all casino games.
Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.
Exercise appropriate discretion in identifying situations that require management attention.
Act as a role model; always present oneself as a credit to Casino.
Promote Total Rewards programs and card membership.
Provide a warm farewell and thanks guests for visiting.
Delight our guests with outstanding service.
Adhere to regulatory, departmental and company policies/procedures in an ethical manner.
Responsible for keeping assigned section safe and orderly.
Perform any other duties that may be assigned from time to time.
Supervisory responsibilities:
Directly and through the floor staff supervises the subordinate staff of the department.
Develop and maintain a positive work environment by implementing the organization's vision, policies, procedures, internal controls, and applicable laws with leadership and enthusiasm.
Motivate the staff as a team and with consideration of their individual talents through positive and corrective disciplinary actions.
Communicate information, and concern through the chain of command.
Establish and maintain game integrity and achieves optimum game protection through observation, game supervision, and the sharing of gaming knowledge and skills.
Maintain inventory controls and proper internal audit procedures.
Directly and through the floor staff supervises the subordinate staff of the department.
Develop and maintain a positive work environment by implementing the organization's vision, policies, procedures, internal controls, and applicable laws with leadership and enthusiasm.
Motivate the staff as a team and with consideration of their individual talents through positive and corrective disciplinary actions.
Communicate information, and concern through the chain of command.
Establish and maintain game integrity and achieves optimum game protection through observation, game supervision, and the sharing of gaming knowledge and skills.
Maintain inventory controls and proper internal audit procedures.
Directly and through the floor staff supervises the subordinate staff of the department.
Develop and maintain a positive work environment by implementing the organization's vision, policies, procedures, internal controls, and applicable laws with leadership and enthusiasm.
Motivate the staff as a team and with consideration of their individual talents through positive and corrective disciplinary actions.
Communicate information, and concern through the chain of command.
Establish and maintain game integrity and achieves optimum game protection through observation, game supervision, and the sharing of gaming knowledge and skills.
Maintain inventory controls and proper internal audit procedures.
Directly and through the floor staff supervises the subordinate staff of the department.
Develop and maintain a positive work environment by implementing the organization's vision, policies, procedures, internal controls, and applicable laws with leadership and enthusiasm.
Motivate the staff as a team and with consideration of their individual talents through positive and corrective disciplinary actions.
Communicate information, and concern through the chain of command.
Establish and maintain game integrity and achieves optimum game protection through observation, game supervision, and the sharing of gaming knowledge and skills.
Maintain inventory controls and proper internal audit procedures.
Directly and through the floor staff supervises the subordinate staff of the department.
Develop and maintain a positive work environment by implementing the organization's vision, policies, procedures, internal controls, and applicable laws with leadership and enthusiasm.
Motivate the staff as a team and with consideration of their individual talents through positive and corrective disciplinary actions.
Communicate information, and concern through the chain of command.
Establish and maintain game integrity and achieves optimum game protection through observation, game supervision, and the sharing of gaming knowledge and skills.
Maintain inventory controls and proper internal audit procedures.
Directly and through the floor staff supervises the subordinate staff of the department.
Develop and maintain a positive work environment by implementing the organization's vision, policies, procedures, internal controls, and applicable laws with leadership and enthusiasm.
Motivate the staff as a team and with consideration of their individual talents through positive and corrective disciplinary actions.
Communicate information, and concern through the chain of command.
Establish and maintain game integrity and achieves optimum game protection through observation, game supervision, and the sharing of gaming knowledge and skills.
Maintain inventory controls and proper internal audit procedures.
Activities :
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Work skills:
Speaking - Talking to others to convey information effectively.
Time Management - Managing one's own time and the time of others.
Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness - Being aware of others reactions and understanding why they react as they do.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Coordination - Adjusting actions in relation to others actions.
Service Orientation - Actively looking for ways to help people.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation - Bringing others together and trying to reconcile differences.
Instructing - Teaching others how to do something.
Persuasion - Persuading others to change their minds or behavior.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Mathematics - Using mathematics to solve problems.
Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
Work knowledge :
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Work Styles :
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity - Job requires being honest and ethical.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Concern for Others - Job requires being sensitive to others needs and feelings and being understanding and helpful on the job.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
Persistence - Job requires persistence in the face of obstacles.
Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Work Values :
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
