KDCI Outsourcing is seeking a highly motivated and customer-focused Phone and Email Support to join our team. The successful candidate will be handling inquiries, complaints, and comments as well as providing and recommending solutions as necessary. The ideal candidate must be someone who can build a genuine connection with our customers and proactively identify their concerns and needs to provide effective resolutions.
- Assist customers by attending to their queries, concerns, and complaints through phone calls, emails, and/or chat
Responsible for providing quick, accurate, and comprehensive responses to customers with their inquiries, questions, and concerns regarding their order status, product availability, and payment disputes
- Ensure that customer transactions are processed efficiently and in a timely manner
Proactively provide information about the company's products and services and upsell related products or services- Other duties assigned by the immediate supervisor
- With at least 1-2 years of experience handling nonvoice accounts or blended accounts (email, chat, phone)
Has an excellent phone disposition, and excellent communication skills, both verbal and written- Enjoys customer interaction and takes the extra mile to engage customers
Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required
On-site / Hybrid - Work 3 days in Ortigas office or Davao office / 2 days remote - applicable to applicants from Davao City and from within reach of Metro Manila
- Department: Contact Center
Work Schedule: 5-day work week, shifting schedule (day, mid, night)
Job Type: Full-time
Pay: Php18,
- 00 - Php22,000.00 per month
Benefits: - Health insurance
Schedule:
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you amenable to working in US time zone (9 pm to 6 am Manila time)
The ideal candidate is someone with experience in e-commerce/retail account. Do you have any experience handling an e-commerce or a retail account
Can you start ASAP if selected
