Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!- We are hiring for passionate and talented Performance Excellence Lead/Manager.
The Performance Excellence Manager / Team Lead
is responsible for using analytical and quantitative methods to carry out business process improvement. He/She is responsible for analyzing performance, identifying problems, and developing proposals and recommendations. He/she is required to identify areas for improvement and perform complex operations research and analytics. He/She is also expected to coordinate closely with internal and external stakeholders to implement new processes.
Partner with key stakeholders to assess, deep dive and solve process gaps that impacts the performance of the site- Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
Work closely with department heads on their organizational design and change management
- Analyze and share actionable insights and trends to Operations and support groups
Oversee management of a project through regular status reporting and stakeholder management- Build expertise in specific business units / programs
Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
- Develop alternatives to enhance operational policies, standards and procedures
Propose business process improvements through workflow analysis methods to support system development throughout project life cycle
Should have at least 3 years experience as Project Management / People operations on a BPO set up- Demonstrated quantitative skills with the highest degree of precision
Excellent communication skills, including extensive experience meeting and presenting to key stakeholders
- Experience in business and data analysis is an advantage
Lean/Six Sigma certification is preferred but not required- Humility, flexibility, good interpersonal skills and the ability to lead difficult conversations is a must
Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective
- Ability to network, collaborate and lead work with involvement from Operations management and customer leadership teams of various functions
Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City
- Our people enjoy some amazing perks, check out a few below:
Competitive salary package
- Exciting employee engagement activities
Learning sessions every week Free shuttle service
HMO Leave credits
Night differential- Uncapped annual appraisal
2 days off
- And most importantly, you'll be part of a growing company with dynamic and engaging team.
- Interested Here are ways to reach us:
Send a message to 09178246345 (Yana)
Please make sure to complete this application form:
*https://bit.ly/iopexbpohiring2024 | https://forms.gle/RUzkNrreMmZ9zQpE7 Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
Job Types: Full-time, Permanent
Benefits: Company Christmas gift
Employee discount Opportunities for promotion
Pay raise- Promotion to permanent employee
Staff meals provided
Schedule:
Supplemental Pay:
Overtime pay Quarterly bonus
Application Question(s):
- What city are you currently residing at
Are you comfortable to report onsite in BGC, Taguig- Are you comfortable to work on a shifting schedule
How much is your current and expected salary
- Walk in and look for Yan - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
Please make sure to complete this application form: https://bit.ly/iopexbpohiring2024 | https://forms.gle/RUzkNrreMmZ9zQpE7
Experience: Performance Excellence Lead: 1 year (Preferred)
