Job Requirements:
Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner
Proper dispatching of requests to co-team members
Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
Generate ad-hoc reports to meet the service delivery requirements,
Process scheduled tasks and ensure completion on the agreed deadline
Coordinate with Third Party Vendors as needed
Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Service
Drive consistent, standardized, and effective service delivery within the stream
Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes
Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received
Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence
