Primary Details
Time Type: Full time
Worker Type: Employee
The People Solution Engineer builds, designs, tests, corrects, and documents complex business requirements per agreed specifications and subsequent iterations, using agreed standards and tools. This individual will work closely with stakeholders throughout the organization, including operations and L&D, to build and develop solutions based on value and impact with a strong focus on User Experience.
Job Description
Primary Responsibilities
Creates and maintains digital adoption solutions on web-based applications using WalkMe
Analyze business requirements, design and implement solutions. Breaking complex requirements into component-based requirements / design that can be individually designed / built / tested
Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
Develop solutions which includes coordination and collaboration with the BA/QA as well as the Subject Matter Experts (SMEs) of the project owners to ensure timely delivery of software readiness, communications and training
Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
Seek feedback and obtain consensus across stakeholders from project initiation through final approval
Ensure appropriate support to the end users during UAT and Post Production Testing
Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
Escalate complex issues when they arise
Log defects in testing to improve and iterate where possible
Adopts continuous improvement mindset to stay on top of WalkMe's evolving digital adoption strategies and solutions
May perform other business demands to adhere with divisional requirements
Qualifications and Skills
Bachelor's Degree
2 years of relevant work experience
Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities
Ability to independently manage several projects simultaneously and operate under tight deadlines
A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management
Strong organizational skills with a high attention to detail
Strong analytical and problem-solving skills
Works collaboratively within a team as well as independently when require
Preferred Knowledge
Background in organizational change management, project management, or learning & development is a plus
WalkMe experience is preferred, although not required
Proficiency in Microsoft Word, Excel, JIRA, and PowerPoint is a plus
HTML, CSS, and/or JavaScript experience is an advantage
1-3 years of implementation or professional services experience at a SaaS company
UX background is a plus
Familiarity with Workday, Medallia, ServiceNow, Archer, and other enterprise software is a plus
Core Competencies/Skills
Excellent interpersonal and communication skills
Ability to work within multiple deadlines/priorities
Strong attention to detail
Self-starter and agile learner
Problem solver and critical thinker
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
